Shipping policy
VTown Designs Shipping Policy
This policy applies to all purchases made at www.vtowndesigns.com. If you have questions, reach out to our support team at info@vtowndesigns.com.
📦 Order Processing & Fulfillment
Every order is custom-made and fulfilled by our print partners. This process typically takes 2–7 business days before your order ships.
🚚 Shipping Options & Delivery Estimates
Shipping times begin after your order has been fulfilled:
- USA: 3–7 business days
- International: 7–21 business days
Note: Times are estimates and may vary due to carrier delays, holidays, or global events.
💸 Shipping Rates
Shipping rates depend on the product, location, and current promotions:
- We offer free shipping on select products — noted at checkout.
- Other products may have calculated shipping costs based on size and destination.
- Multiple-item orders may ship separately from different warehouses.
📍Delivery Address & P.O. Boxes
Please double-check your shipping address before placing your order. We are currently unable to ship to P.O. Boxes or modify delivery addresses once submitted.
🌍 International Orders
Import duties or taxes may apply depending on your country. These fees are the buyer’s responsibility. Check with your local customs office for more information before ordering.
📦 Tracking Your Order
Once your order ships, you’ll receive a tracking link via email. You can follow your package directly through the carrier’s website.
❗Missing or Delayed Orders
If your order seems delayed or missing, reach out to us at sales@vtowndesigns.com. We'll do our best to help!
🔁 Returns, Refunds & Exchanges
Please refer to our Refund Policy for details on returns, refunds, and our made-to-order process.